Business Process Improvement in Research Management - 17 & 24 June 2024 - Elective

11:00am Monday, 17 June 2024
3:00pm Monday, 24 June 2024
ELAP - Elective

Established Level Accreditation Program (ELAP) Elective:
Business Process Improvement in Research Management

This elective is delivered over two (2) partial days:

  • Monday 17 June 2024, 11:00AM - 3:00PM AEST
  • Monday 24 June 2024, 11:00AM - 3:00PM AEST

Participants are required to attend all (2) sessions.

Presenter: Assoc Prof/ Tam C. Nguyen

Program Description:

Supporting research activity is a complex task involving a myriad of activities. As such, business processes to support the management of research needs to be constantly evolving to ensure researchers and other stakeholder expectations are being met.

Business process improvement enables you to identify areas where you can improve accuracy, effectiveness and/or efficiency, and then redesign those processes to realise improvements. This course will introduce you to process improvement methodologies, with a focus on how to develop your own value stream map to improve a research management process. You will also learn about the value of cross-functional teams, approaches to listening and learning from end users and how agile ways of working can enable you to better refine priorities and continually improve processes.

Training Methodologies:

This interactive course is designed for aspiring and current leaders in the research management profession. The workshop combines hands-on activities through interactive dialogues, instructional activities, online polling, participant knowledge sharing and facilitator-led presentations. Participants are encouraged to bring their most creative self, be open to new concepts and ideas and be mindful that each of us brings our own perspective to a discussion.

Training methodologies are based on a blended learning approach. This approach responds to participants having different learning styles. Participants will be engaged through the facilitator led delivery.


The elective has no formal pre-requisites and is intended for:

  • Mid-senior level research management staff interested in developing a deep, practical understanding of the topics;
  • Those currently enrolled in the Established Level Accreditation Program (ELAP); and
  • ARMFs - Accredited Research Managers (Foundation) or ARMAs - Accredited Research Managers (Advanced) seeking to broaden their practical understanding of the topic.


No pre-reading required. References available as footnotes in the Body of Knowledge.


At the end of the workshop, participants will be invited to complete a non-compulsory assessment; due two (2) weeks following the end of the elective, Monday 08 July 2024, or as advised otherwise.

This assessment is compulsory for participants currently participating in the ELAP, those who will be registering in the ELAP within 12 months of completing this Elective, or those seeking CPD. 


ARMS Members: $585 AUD per elective (GST inclusive) - Price will be discounted in the Shopping Cart.
Non-Members: $685 AUD per elective (GST inclusive)

CPD: Accredited members (ARMAs and ARMFs) will automatically accrue 8 CPD hours per elective. Registered ELAP participants who successfully complete the assessment will receive 10 ELAP points.

Zoom meeting link: To be provided in email sent prior to commencement of the elective. We strongly recommend you test your ability to connect to Zoom prior to the first session.

If you have any questions, please contact the ARMS Accreditation and Member Engagement Coordinator or +61 8 8201 5592.


Should your circumstances change, and you are unable to attend this workshop, you must contact by no later than ten (10) working days prior to the commencement of the scheduled event. ARMS will refund the full registration fee minus any administrative fees.

Should you cancel less than ten (10) working days prior to the commencement of this workshop, no refund will be payable but instead you may wish to send a proxy.

ARMS reserve the right to cancel, postpone or re-schedule courses and events due to minimum numbers not being reached or for other unforeseen circumstances.  In the event of a cancellation, ARMS will aim to advise all participants in writing five (5) days prior to the scheduled event and will refund the full registration fee including administrative charges within thirty (30) days after notification.

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If you have any questions, please contact the ARMS Accreditation and Member Engagement Coordinator or +61 8 8201 5592.

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ARMS Accreditation and Member Engagement Coordinator

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